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Frequently Ask Questions

Basic FAQs

Mechanical Flood Protection has been providing cutting-edge flood prevention solutions for over a decade. Our expertise in sump pump systems and flood alert technologies has been protecting homes and giving homeowners peace of mind for years.

Yes, We offer guarantees for flood protection services and limited-time warranties for our products. Check out the Guarantee & Warranty Policy for further information. 

If you’re not satisfied, please don’t hesitate to contact our customer service department as soon as possible. We’ll reach out to you to address your concerns. We will troubleshoot the problem and give you a solution until you are fully satisfied with our service. We always prioritize our customer satisfaction and peace of mind by ensuring your flood protection needs are effectively met. Your complete satisfaction is our goal.

No hidden fees or costs. We’ll clearly explain all charges upfront. We will only include products and devices needed for complete flood protection and will discuss our recommendations for your home. Transparency is key to us. You will only be billed for what was quoted and approved.

We offer phone, email, and on-site support for all inquiries and assistance. Check our Contact Us page and choose the method that works best for you. We’re here to help.

We do not offer emergency services. If you are actively flooding or have water in your basement you should call a remediation company. We do offer urgent installations for customers who are at immediate risk. Please call for more information.

We take customer feedback and complaints seriously. Here’s our approach:

  • Listen Carefully: We listen to understand your concerns fully.
  • Acknowledge: We acknowledge the issue and your feelings about it.
  • Investigate: We investigate thoroughly to find the root cause.
  • Resolve: We work with you to find a satisfactory solution.
  • Follow-Up: We follow up to ensure you’re happy with the outcome.

Your feedback helps us improve and serve you better.

FAQs Related To Overall Flood Protection

Understanding your home’s best flood protection system requires a tailored approach, which is where Mechanical Flood Protection excels. We specialize in identifying your home’s unique flood vulnerabilities—groundwater, sewer backups, or plumbing supply issues—and offer customized flood protection packages. Our cutting-edge sump pump systems, flood alert technologies, and expert installation services are designed to ensure your property remains safe and dry.

We will assess your home’s flood vulnerabilities and recommend suitable flood protection measures to safeguard you from potential floods. Whether it be groundwater, sewer, plumbing supply lines, or all of the above, our flood protection packages will keep your home safe and dry.

Contact us today to learn more about our advanced flood protection solutions and how we can help keep your home safe and dry.

Yes, preventing flooding saves on expensive repairs and keeps your home salable, while deterring mold and contamination. Flood protection is an investment that pays dividends. We provide a PDF letter that clients can forward to their home insurance company outlining the systems we installed. Many insurance companies offer discounts for having these preventative measures in place.

FAQs Related To Groundwater Flood Protection

Our expert technicians handle the entire sump pump installation process, from designing the optimal system for your home to excavating the sump pit and positioning the basin, pump, and discharge line according to code. We connect the system to your home’s power supply and ensure proper functioning before efficiently cleaning up the work area.

The average sump pump lasts between 10-15 years with proper maintenance. Key factors are using a reliable pump, keeping the system free of debris, regularly testing backup batteries, and getting annual tune-ups. Our advanced systems and preventative maintenance packages ensure your pump lasts for over a decade.

Yes, installing a sump pump yourself is possible if you have the necessary DIY skills and tools. However, it involves several steps, including digging a sump pit, installing the pump, and setting up proper drainage. You’ll need to ensure correct placement, secure piping, and test the system for efficient operation. While self-installation can save on labor costs, it’s essential to understand the complexities involved. Mistakes could lead to inadequate flood protection or damage—Mechanical Flood Protection advocates for professional installation to guarantee optimal functionality and reliability of your sump pump system. Professionals ensure your system is correctly installed and tailored to your home’s needs, providing peace of mind and effective flood prevention. For those less experienced or seeking assurance of a job well done, consulting with experts like us can ensure your home remains safe and dry.

Placing a sump pump requires strategic consideration; it cannot just be put anywhere. The ideal location is the lowest point in your basement or crawl space where water naturally collects. This spot ensures the sump pump can efficiently manage water ingress and direct it away from your foundation. It’s crucial to ensure the location allows for proper drainage away from the property and complies with local building codes regarding discharge. Access to a power source is necessary since sump pumps require electricity to operate. Incorrect placement can result in ineffective water removal, potentially damaging water. Mechanical Flood Protection recommends professional assessment to determine the optimal installation spot for your sump pump. This ensures effective flood protection and adherence to safety standards and regulations, safeguarding your property with expertise and precision.

The time required to install a sump pump can vary based on several factors, including the complexity of the installation, the type of sump pump system being installed, and the specific conditions of the installation site. A basic sump pump installation can typically be completed within 4 to 8 hours. This time frame includes digging the sump pit, installing the pump, and setting up the discharge system. However, depending on your unique circumstance, the installation could take up to a full day.

The hole needs to be large enough to accommodate a standard sump basin, which is approximately 24 inches wide, by 30 inches deep.

Every modern home needs a sump pump. Buying a battery backup for your sump pump is a wise decision to protect your home from uncertain flooding. When a pump fails because of a power loss or a problem with its electrical parts, a battery backup sump pump becomes handy. These backups are very helpful. They keep the pump going and help avoid problems when the pump is not working. So, we always recommend buying a battery backup for your sump pump to protect your home from any kind of power outage. Mechanical Flood Protection will not install a sump pump system without a battery backup in place. This is a vital necessity when we’re installing these systems.

Our ground water flood protection system will last 8 days at regular usage, and a single battery charge will pump up 8000 gallons of water.

Yes, you can run a sump pump without a battery. The primary sump pump system requires electrical power to operate. In the event of a power outage, it will stop working unless it has a backup power source, like a battery backup system or a generator. This is why having a backup system is important for preventing water damage during power outages.

Active flood alarms like our Smart Flo Water Monitor and Shut Off do more than just detect water. They also turn off the water supply if they find a leak. These alarms are part of the water system.

Flood alarm systems offer several significant benefits that help protect homes and businesses from water damage. Here are the main advantages:

  • Early Detection: Flood alarms detect the presence of water early, which can prevent extensive damage. This early detection gives homeowners or business operators time to react quickly to mitigate the impact of flooding.
  • Prevent Costly Repairs: By alerting you early to potential flooding, these systems can help you avoid the high costs associated with repairing water damage. This includes structural damage to buildings, as well as damage to furniture and electrical appliances.
  • Safety: Floods can create electrical hazards and other safety risks. An early warning allows for timely intervention, such as turning off electricity to prevent electrical shocks or moving valuables to a safe location.
  • Insurance Benefits: Some insurance companies might offer lower premiums or discounts for properties equipped with flood detection systems because of the reduced risk of severe water damage.
  • Automation: Many modern flood alarm systems can automatically alert homeowners via smartphone notifications, even when they are away from home, ensuring immediate awareness of any potential issues.
  • Water Supply Control: More advanced (active) flood alarm systems not only alert property owners about the presence of water but can also automatically shut off the water supply, preventing further damage.

A flood warning system consists of several key components that work together to detect, analyze, and provide alerts about potential flooding. Here’s a breakdown of the main components:

  • Communication Systems: This includes the technology used to transmit data from the collection points to a central system.
  • Data Processing and Analysis Center: At this central hub, the incoming data is processed, analyzed, and compared against pre-set thresholds to determine flood risk levels.
  • Alarm Systems: These are triggered if the analyzed data indicates a high risk of flooding. Alarms can be local (e.g., sirens or flood lights at the site) or broader (e.g., text messages, emails, or app notifications sent to residents and emergency services).
  • Control Systems: In more advanced setups, the system may include automated controls that can initiate preventive actions, like initiating a backup sump pump or shutting off a water main.
  • Power Supply: Reliable power sources, often with backup systems, are crucial to ensure that all components of the flood warning system remain operational, especially during adverse weather conditions.
  • User Interface and Software: This allows users to interact with the system, configure settings, receive alerts, and access real-time data. This component is essential for both monitoring officials and the general public.

FAQs Related To Water Main Flood Protection

Our Smart Flo Water Monitor and Shut-off is a smart water monitoring and shut-off system designed to prevent water damage. Installed on a home’s main water supply line, it monitors all water entering the house. With sensors that track water flow, pressure, and temperature alongside sophisticated algorithms, the Smart Flo device can detect and alert homeowners to potential issues such as leaks or burst pipes. When it detects a problem, it can automatically shut off the water supply to prevent extensive damage, making it an essential tool for proactive home maintenance and water conservation.

Yes, the Smart Flo Water Monitor and Shut-off needs a standard 2.4 GHz Wi-Fi connection for setup and to get regular software updates. You have to remember that it uses Wi-Fi; it isn’t utterly dependent on it. If your Wi-Fi goes down, the device will still monitor and shut off the water if necessary. Your water use information will be safely kept on the device.

Yes, the Smart Flo Water Monitor and Shut-off has a 1-year limited warranty. This warranty covers any defects from the manufacturer.

Before purchasing our Smart Flo Water Monitor System in your home, you should know the working mechanism of this smart device. Most of our customers ask this question during our Free Home Assessment. The Smart Flo device is installed directly on your home’s main water line. This setup lets it check all water entering your house. It has three sensors that watch over water flow, pressure, and temperature. The smart water monitor device then collects the sensor’s data and saves it in its memory as a standard reading of your water supply. It analyzes data every second. So, if something unusual happens in your water supply system, the data sent to our water monitor will differ from the standard reading. The device will trigger the pressure reduction valve and shut off your main water supply. This incredible device prevents leaks and burst pipes from causing water damage to your home.

FAQs Related To Sewer Back-Up Protection

Installing a backwater valve is highly recommended if you live in an area prone to heavy rainfall, near a water body, or in a region with a combined sewer system. It’s an essential defense mechanism that protects your basement and property from sewage backflow during sewer overflows, safeguarding your home from potential health hazards and costly damages.

The legal requirement for backwater valve installation varies by location. Some municipalities, especially those prone to flooding or with combined sewer systems, mandate the installation of backwater valves in new constructions and may offer incentives for retrofitting existing homes. Check with your local building codes or consult with Mechanical Flood Protection to understand the regulations applicable in your area.

The installation of a backwater valve typically takes between 2 to 8 hours. The duration depends on the accessibility of your home’s drainpipes and the complexity of the installation. Mechanical Flood Protection ensures a swift and efficient installation process, minimizing any disruption to your daily routine.

If you suspect your backwater valve is not functioning correctly, act quickly to avoid potential sewage backup. First, check if the valve is accessible and try to see any visible blockage. However, we recommend contacting Mechanical Flood Protection immediately for safety and to prevent damage. Our experts can conduct a thorough inspection, perform necessary maintenance or repairs, and ensure your valve is in optimal working condition.

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